BodyFX New Zealand Ltd Privacy Policy
BodyFX New Zealand Ltd ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, purchase our products, or communicate with us.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
Contact Information: Name, email address, shipping address, billing address, phone number.
Payment Information: Credit card details or other payment method information.
Transactional Information: Details about your purchases, including products purchased, order history, and payment status.
Website Usage Information: Information about how you use our website, including pages visited, links clicked, and time spent on each page. This may be collected through cookies and similar technologies.
Communication Information: Records of your communications with us, such as emails or customer service inquiries.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Fulfilment: To process your orders, arrange shipping, and provide customer support.
Payment Processing: To securely process your payments through our third-party payment processors (Shopify Payments).
Marketing Communications: To send you promotional emails about our products, special offers, or other news (with your consent). You can opt out of these communications at any time.
Website Improvement: To analyze website usage data and improve our website's functionality and user experience.
Customer Support: To respond to your inquiries and provide assistance.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who help us operate our business, such as:
Shopify: Our e-commerce platform, which processes your orders and payments.
Klaviyo:Our email marketing platform, which sends you promotional emails (with your consent).
These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Other Online Systems:
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, such as encryption and secure socket layer (SSL) technology, to safeguard your data.
5. Your Rights
You have the right to:
Access:Request access to the personal information we hold about you.
Correct: Request that we correct any inaccuracies in your personal information.
Delete: Request that we delete your personal information.
Object:Object to the processing of your personal information.
Restrict:Request that we restrict the processing of your personal information.
To exercise any of these rights, please contact us using the information provided below.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us at:
Address:10 Collins Street, Morningside, Auckland 1025
Email: shop@bodyfx.co.nz
Phone: 0800263939
Effective Date:28 May 2024